Term and conditions

Flash Express Co., Ltd.

Definitions

“Flash” and “Flash Express”

Means Flash Express Co., Ltd., shipment service provider that included employees, recipient agents, and sub-contractors.

“Consignor”

 Means person who passes the shipment through Flash Express Co., Ltd. 

“Goods”

Means item which packed into packaging for processing shipment through Flash xpress Co., Ltd.  and any other item that is, to be or has been processed by and under service of Flash Express Co., Ltd.

“Recipient” 

refers to the receiver of the Goods to be delivered by Flash Express.  

“Parcel” 

refers to a package containing Goods or other transportable property intended for delivery to an addressee whose name and address are conspicuously written on at least one of its sides.  

“Claimed Goods” 

when there is damage or loss solely caused by Flash Express Co., Ltd. to the Goods and then such Goods is claimed monetarily by the consignor/consignee for such damage and/or loss.

“Un-returnable Goods” 

means the Goods that the consignee refuses the delivery or cannot be delivered due to any other reason, and the return address of the sender/ Recipient is incorrect, incomplete, missing, or not available, or the sender/ Recipient cannot be contacted resulting that the Goods is returned to Flash Express Co., Ltd.’s custody.

“Packaging”

Means a The packaging will consist of cartons, bags, sacks, wooden crates, pallets or buckets, tape, rope, plastic wrap, cushioning material. Except for straps, we are not counted as packaging

“Consignment Notes”

Means a document provided by Flash Express Co., Ltd. and hand to a receiver as an evident of received parcels from a consignors.

Shipment Standard

  1.Parcel requirement (size and weight) and remote areas need to be following Flash Express specific requirements:

(a) standard Parcels

Size ： Width, Length, Height each side must not exceed 150 centimeters; The total of three sides must not exceed 280 centimeters 

Weight: Maximum of 50 kilograms. 

(b) Bulky Parcels

 1. General Customer (GE)

Size ： Width, Length, Height each side must not exceed 190 centimeters; The total of three sides must not exceed 400 centimeters 

Weight: Maximum of 100 kilograms. 

 2. Key Account Customer (KA)

Size ： Width, Length, Height each side must not exceed 220 centimeters; The total of three sides must not exceed 500 centimeters 

Weight: Maximum of 100 kilograms. 

**Remark : 1. Special areas or remote areas as specified by the comoany 2. One parcel per one tracking Number 

  2.Package Specifications

1. Products with no packaging cannot be delivered. (The original packaging that is the package of that product, such as paper boxes, wooden boxes, sacks are not called as packaging, need to pack in another layer of parcel box)

2. Irregular-shaped Products are not acceptable for delivering such as Machinery products must be packaged into a parcel box (square) before delivering.

3. Fragile Products (such as glass, mirrors, tiles and picture frames) must be wrapped tightly with bubble cushioning separately and must put the cushioning materials on each side and eight corners of the package. The outer packaging must be protected by cushioned Materials.

4. Use high-quality packaging boxes that is strong, durable and cushioning.

5. Use a packaging box that is suitable for each type of Products, in relation to size and weight of the product and stick the tape firmly.

6. Do not use unsuitable packaging such as alteration of packaging conditions, junction of boxes, should use packaging designed for express delivery of the right size for the product.

7. Cushioning material (Such as sponge, bubble , foam material, straw rope, etc.) can not be used as the outer packaging of the product.

8. Use cushioning materials to avoid the movement of all Products in the package. If there are more than one Product in the package, there should be gaps between each product to prevent the product from colliding with each other.

9. For wooden box packaging, the width of each wooden strip must be more than 5 centimeters and the thickness is more than 1.5 centimeters, or its thickness and width are both more than 3 centimeters. All sides must be connected together and the distance between adjacent wooden strips cannot be more than 30 centimeters. 

10. Bulky Products need to be in their original factory packaging and pack it in another layer of the parcel box. If there is no parcel box that can be filled, it needs to be packed in a pallet with a height of at least 8 centimeters, or packed in a wooden 

11. For the Product that uses pallet packaging, the product must not extend beyond the edge of the pallet, otherwise there is a risk of damage during transportation.

12. If it is necessary to re-use the old packaging, make sure that the box is still in good condition or incorruptible and must be pulled out the old label, phone number and address information in order not to confuse the delivery staff.

13. One label per one parcel. Multiple parcels cannot be bundled into one piece with packing tape or film.

14. Tree products should use a packaging box for trees especially that has strong characteristics. The structure of the paper box is suitable. (Do not use all types of plastic packaging)

15. Fruit products should use packaging boxes for fruits especially that have strong characteristics with air vent. The structure of the paper box is suitable and properly wrap the product according to the type of fruit.

16. Packaging in sack bag must use a sack bag to suit the type of product. Suitable for product size and weight (Do not use the Flash's bagging bag) must be strong, durable, not easily torn and must specify the branch name, Tracking number on the packaging with a permanent maker pen clearly.

Note: Unsuitable packaging can damage other parcels. Flash Express may terminate the delivery without advance notice. Please carefully read the terms and conditions for receiving parcels.

The following table is the minimum packaging requirements. If the packaging is not up to standard and the parcel is damaged  will be responsible for any damages.

Example of small package. If your goods are not properly packed, flash will not accept your goods.

Large package example: how to ensure safe transportation

Packing and handling large, heavy, or irregularly shaped items require extra attention. These items usually cannot be stacked or transported on a conveyor belt. If your goods are not packed correctly,Flash will not accept your goods.

Irregular Items                                                 Tires

 Windshield                                   Cylindrical shaped product

Large electronic products               Baggage, sports equipment and musical instruments

Long tube / pipe / roll                                      Rugs

Instruction for a sender on fresh fruit parcel delivery

1. Goods Qualification: To delivery fresh fruit, a sender must select fruit before ripening stage considering for delivery duration and in-side packaging temperature because both factors result in fruit ripening and may be early rotten.

2. Goods Packaging: Packing fresh fruit into packages before sending to Flash. The sender must follow the following instructions:

    (a) The packaging here in must be Flash Express fruit boxes only. Client should be selected strong packaging and appropriate paper box structure with suitable fruit characteristics due to fruit can be sensitively damaged.

    (b) It’s important to be more carefully on packing the fresh fruit into fruit box. It must not be stacked in several layers because it will cause a pressure and fresh fruit will get damage because of its sensitive skin. During the delivery, fresh fruit might move and collide with each other which the risk of short life and rotten fruit may occur.

     (c) For simple fruit and medium size, client should apply additional inside packing to prevent damage, especially for sensitive fruit skin or high value fruit. Using fruit foam net, plastic bag, net bag or fruit foam tray are good way against fruit collision in packages.

3. Weight and size regulations: Client is requested to provide fully pack, not too tight or too small in order to avoid stacking damage during transportation e.g. it’s common that service provider will be stacked parcel for multiple layers and that can be impacted on the bottom box. Therefore, shipper should emphasize proper packaging and ensure the fruit will be delivered to destination in good condition.

**Note: Fruit packaging requirement "FLASH will accept only fresh fruit, not consist of processed fruit products", such as fruits in syrup or coconut jelly. 

* The company reserves the right to consider compensation for damages If your package does not meet the company requirements

Responsibility of Loss or Damage for fresh fruit

(1)  FLASH will only be liable for the case of lose or shortage to fresh fruit limited to proven damages up to an amount not exceeding THB 2,000 per shipment. The sender must present the value of the product to Flash (Flash will not be responsible for misrepresenting the value of the product or for reporting a higher value than the actual amount).

(2) In case of a delay in the delivery of fresh fruit more than 5 days and fresh fruits got damaged or rotten due to Flash delivery process, the sender is able to claim the proven damages to Flash by providing the photos of the damaged fresh fruit parcel with a receipt (if applicable). In case of a receipt cannot be provided, Flash will investigate and consider a compensation in accordance with the market price on the date of damage or loss occurred.  However, the compensation is limited to proven damages up to an amount not exceeding THB 2,000 per shipment.

Remark :

              (a) The responsibility of loss or damage which stated above does not cover the peeled fruit which is considered as a processed fruit (restricted goods). Flash will consider claim compensation for processed fruit delivery only in case of loss, but not exceeding 2,000 baht per shipment.

              (b) Flash reserves the right to deny compensation for damages if the sender does not use Flash's fruit packaging for the delivery of fresh fruit.

              (c) Fresh fruit parcel cannot purchase any of add-on services except for Packaging damage insurance.

              (d) Since the fruit is a fragile item, if the parcel is rotten or damaged due to the customer's rescheduling, Flash Express reserves the right not to make a claim for the parcel.

 3. Prohibited goods

   Prohibited parcels refer to the types of products that Flash Express does not delivery. Once found, Flash has the right to transfer them to the relevant departments for processing, and will not be liable for damage or loss of the prohibited parcels.

3.1 Products that Flash Express deems inappropriate for delivery. (Risk of safety in life and property of the company and staffs)

3.2 All Kind of weapons or imitation weapon such as guns, bullets, bomb, airsoft guns, fish shooting guns, BB guns, toy guns, sharp objects without covering such as knives, swords, spears, axes, etc.

3.3 Illegal Products, Tax evasion products, Smuggled products such as Electronic cigarette, Shisha, Baraku, IQOS, E-cigarette liquid and Tax evasion cigarettes. Pirated Products, Infringement Products, Counterfeit Products, Gambling Products, Products that do not comply with national legal regulations and secret governmental documents.

3.4 All kinds of Narcotic according to the Narcotic Act. Such as Opium (including opium stems, opium flowers, opium leaves), Morphine, Cocaine, Heroin, Amphetamine, Ecstasy, Ice, Ephedrine, Tobacco, etc.

For narcotics with conditions prohibiting delivery or can be delivered according to the table below,

3.5 Products that are dangerous to national security, Products with a pattern of national flag, Products that discredit the royal family or religion, Propaganda media including all kinds of obscene materials such as books, paintings, prints, advertisements, movies, etc.

3.6 All kinds of Flammable and explosive product, such as flammable materials, fireworks, firecrackers, gunpowder, flammable solids and liquids, gas (gas tank, canned gas, gas stoves), engine oil, lacquer oil. All types of batteries, lighters, phosphorus, sulfur, matches box, fuel, oil paints, products containing methane, ethanol, hydrogen, nitrogen, canned spray or canned aerosol. (Can be seen the flammable substance symbol on the product label)

3.7 All kinds of hazardous chemicals and toxic chemicals such as cyanide, sulfuric acid, hydrochloric acid, nitric acid, pesticides, insecticides, hydrogen peroxide, organic solvents, hazardous chemical fertilizers, thallium, arsenic, dichloromethane, etc.

3.8 Radioactive substances or containers containing radioactive components such as cobalt, plutonium, uranium, radium, cesium, iridium, etc.

3.9 Biochemical products and Infectious products that can cause the epidemic of disease in humans and animals, such as objects containing microorganisms, anthrax substances, dangerous pathogens, used diagnostic kits and medical waste, etc.

3.10 Animals, Animal carcass, Organisms, Human body Such as Tissue, Human organs, etc.

3.11 All kinds of Document that specify Personal data, General documents and Official documents issued either in Original or Copy such as ID card, Driving license, Passport, Birth certificate, Contract Documents, Wills, Title deeds, Policies, etc.

3.12 Financial Documents such as All Currencies (both banknotes and coins), Stocks, Bonds, Cheques, Credit cards, Debit cards, Cash cards, Pledges, Government lottery, GSB lotteries, Bank Statements, etc.

3.13 High-priced products, Invaluable products, Products of sentimental value or Products that cannot be substituted such as Diamonds, Gold bars, Gold ornaments, Buddha statue, Sacred objects, Amulets, Pearls, Gems, Precious metal materials, Offerings, Artworks, Paintings, Antiques, Collectibles, Silver jewelry, Precious stones, etc.

3.14 Medical supplies and equipment products including animal and plant specimens such as Research specimens, Blood samples, Urine samples, Various secretions, Experimental equipment, etc.

3.15 All kinds of letters and postcards.

3.16 Products that require special permits for delivery.

 4. Restricted goods

      Restricted goods refer to items that are easily damaged, fragile, perishable, and easily contaminated, and can be transported if the packaging meets the specifications. If the item is damaged, expired or rotted, the company will not compensate in any case. In the event of loss, compensation can be claimed. at actual value which will not exceed 2,000 baht. (For customer who purchased value insurance, the maximum amount of loss or damage compensation will not exceed 5,000 baht.)

4.1 Goods made of fragile material such as glass, mirrors, stone, ceramic, or porcelain. such as glass, utensils, glass bottles, plates, lamps, mirrors, special models made of plastics etc.

4.2 Fragile goods such as TV, cupboard, monitor, chandelier, mobile phone, computer, notebook, wall clock etc.

4.3 Music instruments such as guitars, drums, and electrons.

4.4 Snack, dry food, cooked food, and food which will expire in 5 days and include all food that can't specify expired date, need to be packed in appropriate packaging

4.5 In addition to the liquid items of highly prohibited items., such as beverages, products that contain liquid, etc.

4.6 Second-hand goods (New or used goods which had been sold to new buyer)

 5.Unclaimable goods

     Unclaimable goods refer to the types of items that Flash can carry but do not accept claims for damage or loss. Parcels that cannot be claimed include but are not limited to the following:

5.1 Plants and plant specimens: flowers, saplings, etc.

5.2 Ticket items, such as receipts, coupons, event tickets.

5.3 Fresh or perishable food products, such as fresh meat, cooked food,fresh vegetable etc.

5.4 Used goods (Used goods which hadn’t been sold to new buyer)

 6. Picked-up standard

   6.1 In addition to the above prohibited/restricted items, Flash Express also has the right to refuse delivery and/or suspend delivery of the following items：

       a. No Identity document proof of the sender such as ID card or passport (Foreigners).

       b. Parcels that do not clearly specify the sender or recipient information or information that is not true such as name, address (House number, Village, Street, Building, Floor, Sub-district, District, Province, Postal code), Phone number of the recipient and sender.

       c. Parcels that Flash considered ineligible for delivery or have been used unsuitable packaging. and the customer does not want to change the packaging.

       e. Products or Special packaging that Flash considered potentially hazardous to the delivery process or may risk the safety of staff.

       f. Parcels that Flash considered their value or operations cannot be delivered efficiently.

    6.2 To ensure deliver products safely Customers should comply with the following regulations：

       a. Inform the details of the product truthfully both types of products, General characteristics of the product, Packing and Specify the information of the recipient and sender correctly and completely such as name, address (House number, Village, Street, Building, Floor, Sub-district, District, Province, Postal code), Phone number and In the case that the customer conceals the information or inform false information or Flash found that the product is not as described causing a delay in delivery or the product is damaged, lost, or otherwise suffered that the Flash may be damaged or lost, The sender will be all responsible. And if Flash Express or any other company under the contract (Supplier) is inspected by the Customs Department or another government department due to the delivery of prohibited parcels, Illegal parcels or in the case of concealment, Flash Express reserves the right to claim any fine or other damages (if any) against the sender in full.

       b. According to the characteristics and type of products delivered (Especially products that at risk of damage) Customer should provide appropriate protection for the products to guarantee the safety of delivery.

       c. Customer must comply with strict Thai laws and Flash conditions, and cooperate with Flash if requested to open a parcel and packaging inspection. If Flash finds that your product is prohibited or restricted including illegal products, smuggling products, Tax evasion, false declaration, dangerous products according to the terms and conditions of Flash Express, Flash has the right to suspend delivery in order to perform Flash processes or government department processes. For such products, Flash Express reserves the right to deliver to the relevant authorities and to cooperate with the relevant authorities for further legal action.

Procedure for consignor request warranty

Complaint  

In case of damage or loss of parcels during the delivery, please file the claim within 7 days from receipt of Parcels delivered or 3 calendar days from the date of parcels returned. Any complaint which has been filed after the stipulated days shall not be entertained.Note: In the event that the product is partially damaged, the company will consider compensation for the actual value of the product as stated in the receipt. However, damaged parcels might not be titled for damages if it is Prohibited goods or irreclaimable goods.

request claim Chanel

In case of parcel was lost or damaged a during shipment you can request a claim through this chanel :

1. Apply claim via APP

2. Apply claim via Link：https:/user-ui.flashexpress.com/#/login

In case of parcel was damaged consignor must keep parcels with consinor untill the process is completed. If the claim has been approved, Flash Express has the right to return the parcel from the customer in all cases. In this regard, it shall be deemed that the consignor and/or the consignee has explicitly abandoned the ownership and/or possessory rights of the Goods/parcel and Flash Express Co., Ltd. shall be entitled to dispose such claimed Goods/parcel. In this respect, the consignor and/or the Recipient, as the case may be, hereby further agrees not to file a lawsuit or other legal claims or charges t against Flash Express Co., Ltd., other than to enforce his or her rights under these terms and conditions.”

Please visit website Flash Express > Apply for Claim Example:  https://www.flashexpress.co.th/en/call-center/apply-for-compensation 

Documents needed for requesting claim

Lost case

1. Copy of ID card

2. Copy of the front page of the bank passbook

3. Chat record of transaction or declaration of value

4. Picture of the lost item

Damage case

1. Copy of ID card

2. Copy of the front page of the bank passbook

3. Chat record of transaction or declaration of value

4. Picture of the completely damaged product or partially damaged product

5. Picture showing the packaging of the product inside. including the placement of products in the box

6. Left, right, top and bottom side pictures of the parcel

7. Clearly visible label images

Shortage case

1. Copy of ID card

2. Copy of the front page of the bank passbook

3. Chat record of transaction or declaration of value

4. Left, right, top and bottom side pictures of the parcel

5. Picture or video while unpacking the parcel (if any)

6. Image of the weighing of the received parcel

7. Picture of the missing product

8. Clearly visible label images

Agreement regarding the ownership of the claimed goods

After you have received the compensation from your claim, it shall be deemed that you hereby consents and agrees that the ownership of the claimed goods shall automatically be transferred to Flash Express without further consent, and Flash Express shall be entitled to do any action with such claimed goods according to its own discretion including but not limited to sell or destroy such goods. You further agree to waive your rights to request for the compensation, responsibilities including to implead either civil or criminal case against Flash Express in relation to any action of Flash Express performed under this agreement.

 7. Special Handling of Un-returnable Goods

Refused Shipment, Returned Shipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and FLASH will attempt to contact the shipper for further instructions, including return. Failure of the consignor and/or Recipient to pick up the Un-returnable Goods, together with sufficient evidence, within a reasonable period of time to be determined at Flash’s sole discretion (not to exceed thirty days), shall be deemed that ownership and/or possessory right of the Un-returnable Goods are explicitly abandoned, and Flash Express Co., Ltd. shall be entitled to dispose such Un-returnable Goods according to its own discretion including but not limited to sell or destroy such goods. In this regard, the consignor and/or Recipient hereby further agrees not to file a lawsuit or other legal claim or charge against Flash Express Co., Ltd., other than to enforce his or her rights under this terms and conditions.

Liability of Flash Express

1. Flash Express’s liability is limited to direct loss and damage and a maximum of 2,000 Thai baht per Consignment Notes unless warranty were included. And, the warranty is not covered the freight

2. For the goods which applied additional warranty of claim and lost. If any damage or lost of goods were mattered by Flash Express, Flash Express will response the damage or lost depend on actual price of goods and maximum of coverage agreed with Flash Express. (If the package is restricted, damaged or lost, the compensation amount is not more than 5000 baht) and, the response is not covered the freight.

This insurance product is operated and provided by LW Insure Broker Co., Ltd. (Insurance Business License Number: ว00011/2566), and is insured by Dhipaya Insurance Public Company Limited, attachments and endorsements are subject to the insurance policy.

3. Flash Express will not under any circumstances be liable for:

     a. Lost or damaged for any shipment containing items that ia prohibited good or restricted goods

     b. any damege goods that have been inspected by government agencies.For example, an officer inspects the parcel to see if it is an illegal product or not.

     c. Lost or damaged of any shipment due to circumstances beyond Flash Express control included damage from electrical or magnetic field, loss of data from electric storage, damage of goods that Flash Express were known. Act or omit by employee or unemployed person of Flash Express, recipient agent, sub-contractors, or Government officials.

       d. Damage or loss caused by the indirect receipt designated by the recipient.

       e. A single parcel can only be claim once. If Flash has already been paid, the customer cannot initiate another payment application for the parcel that has already been paid.

        f. Customer must request for a Claim and submit Claim Documents within 7 days (From the date of confirmation of Damaged/Lost parcel status in the Flash Express system)

Service Fee

Please on the official website https:/www.flashexpress.co.th in a Flash, Express the formal announcement shall prevail.

Cash on Delivery Service (COD)

      Flash Express reserves the right to refuse for processing "Cash on Delivery Service (COD)" transactions to sender, in the event that fraudulent act of the sender is detected.

Terms and Conditions of Cash on Delivery for Express Delivery Services

In cases where the Client requests Flash to provide delivery services with cash on delivery (COD) collection from the Recipient, both parties agree to adhere to all the terms and conditions outlined in this appendix ("Appendix"). Compliance with these conditions is a crucial part of the service agreement, and this Appendix shall be deemed as an integral part of the Agreement.

1. Definitions

    "COD Delivery Service" means the delivery service provided by Flash, where Flash delivers the Goods from the Client to the Recipient and collects the COD amount from the Recipient upon delivery. The recipient may pay the COD either in cash or via a bank transfer as specified by Flash.

    Other definitions shall be as provided in Clause 1 of Appendix B: General Terms and Conditions.

2. Governing Law for COD Delivery Services

    2.1 The Client acknowledges and agrees that, under the Announcement of the Contract Committee regarding the control of delivery service providers offering COD services as businesses managing items in evidence of COD payments, B.E. 2567 (the 'COD Control Law').

The COD Control Law requires all service providers providing COD delivery services to be subject to regulation and to comply with the legal requirements, including conditions and regulations related to the retention of COD amount, refunds to recipients, the issuance of accurate and legally compliant payment receipts, and other relevant legal provisions.

    2.2 Flash, as a COD delivery service provider, is strictly bound by the COD Control Law. Flash reserves the right to disclaim any liability for damages arising from necessary actions taken to comply with the requirements of the COD Control Law.

3. Acknowledgment, Consent, and Obligations of the Client

    3.1 The Client acknowledges and agrees that, under the COD Control Law, the Client is responsible for accurately and completely filling in all required information before Flash can provide the delivery service. The Client shall provide the following details entirely in Thai:

• The Client’s full name (if the Client is a legal entity, the name of the entity, address, phone number, and a contactable email must be provided)

• The Recipient's full name, phone number, and a contactable email

• The pickup location where the Client wishes Flash to collect the Parcel

• Detailed information about the parcel, including the name, type, or category of the Goods, size, weight, or volume, quantity, color, and value of the goods (all details must be provided)

• The number of COD to be collected from the Recipient

• The date, month, and year the goods are to be delivered

    If the Client fails to provide complete or accurate information, Flash reserves the right to refuse COD delivery services for parcels with incomplete or unclear information. In such cases, Flash is not obligated to refund any portion of the delivery fees already paid by the Client.

    The Client represents and warrants to Flash that all information provided is true and correct in all respects. Flash is not obligated to verify any part, or all of the information provided.

    3.2 The Client acknowledges that under the COD Control Law, the Recipient has the right to refuse delivery of Goods for the following reasons: (1) the Recipient received Goods not ordered, (2) the Recipient received Goods that do not match the order, or (3) the Recipient received Goods that are defective. The Recipient's refusal to accept the Goods can be classified into two scenarios: refusal before COD payment as outlined in Clause 3.3, and refusal after COD payment as outlined in Clause 3.4. Flash reserves the right solely to review all relevant documents and evidence in considering the return of Goods and to pay the COD amount to the Recipient.

    3.3 If the Recipient exercises their right under the COD Control Law to refuse the Goods before COD payment, Flash has the sole discretion to immediately accept the return of the goods from the Recipient. Flash is not obligated to refund the delivery fees and/or compensate for other losses to the Client, and the return of goods from the recipient shall be deemed final, with no further liability on Flash.

    3.4 If the Recipient exercises their right under the COD Control Law to refuse the Goods after COD payment, Flash will notify the Client of the application submitted by the Recipient and may collect any disputes and related evidence from the Recipient and has the right to require the Client to provide further relevant evidence. Upon receiving notification from Flash, the Client shall consider the dispute and respond with their decision within one (1) day. If the Client fails to provide documents, evidence, information, including but not limited to, any explanations to Flash within the given timeframe, Flash has the right to unilaterally decide whether to approve the recipient's refund application. Once Flash approves the recipient's refund application, Flash has the right to refund the COD amount to the Recipient. Flash is not obligated to bear any responsibility to the customer, nor is it obliged to refund the delivery fees or/and compensate for other losses to the Client.

    3.5 Unless otherwise expressly agreed by the Parties, in cases where the Recipient exercises their right to return Goods under Clauses 3.3 and 3.4, the Client agrees to bear all costs associated with returning the Goods from the Recipient to the Client. This includes but is not limited to delivery fees, repackaging costs, and any other related expenses. If the Recipient has opened the Goods' packaging for inspection, Flash reserves the right to repackage the Goods as it deems appropriate, and the Client agrees not to claim any damages arising from Flash’s repackaging or any damages occurring during the transport of the repackaged goods. Such damages will not result in any liability for Flash unless it can be proven that the damage was caused solely by Flash’s willful misconduct or gross negligence.

    3.6 In the event of any irregularities in the return of COD payments, including but not limited to the amount of the recipient's refund, the amount of the payment withheld, and the amount of the payment, the Client must notify Flash within thirty (30) days of the date Flash has transferred the COD payment to the Client. If the Client fails to notify Flash within the specified time frame, Flash shall not be liable for any damages arising from such an event.

    3.7 For clarity, in cases where the Client wishes to claim damages resulting from the use of COD delivery services under Clauses 3.5 and 3.6, the provisions of Appendix B, General Terms and Conditions of the Agreement, shall apply.

4. Payment for Cash on Delivery (COD) Delivery Services

    4.1 Flash will transfer the amounts collected from the COD delivery service to the Client's bank account within the period specified by Flash. If the transfer date falls on a bank holiday as designated by the Bank of Thailand, Flash will process the transfer on the next business day. However, in the event of any disputes regarding the delivered Goods, including but not limited to the circumstances outlined in Clause 3.2, Flash reserves the exclusive right to review and make the final decision on whether to refund the COD amount to the Recipient. Upon Flash refunding the COD amount to the Recipient, the Client acknowledges and agrees that Flash shall deduct the refunded COD amount from the COD payment in the next settlement cycle, or until the refunded amount is fully recovered.

    4.2 If Flash, in its sole discretion and based on reasonable judgment, determines that the goods (1) are prohibited items (as defined in Appendix B), (2) are involved in fraud, or (3) do not match the advertised description, based on evidence provided by the buyer or Recipient, the Client agrees and consents that Flash may temporarily withhold the COD payment to the Client. Flash reserves the right to (i) suspend the payment until the resolution of the case or (ii) deliver the COD to a government authority as ordered.

5.General Terms of COD Delivery Services

    5.1 Unless otherwise expressly agreed by the Parties, The Parties agree that the maximum value for COD services handled by Flash shall not exceed THB 50,000 per parcel.

    5.2 To enhance the efficiency of Flash’s COD delivery services, the Client agrees and authorizes Flash to authorize or appoint Flash Pay Co., Ltd., a subsidiary of Flash, or a third party, as Flash’s service provider for COD delivery services, at Flash's sole discretion. Flash warrants that it and its service providers will perform the COD delivery services while protecting all key rights and in accordance with the objectives of this Agreement.

    5.3 The Parties agree that for Flash’s provision of COD delivery services to the Client, the Client shall pay the applicable COD service fees as agreed conditions between the Parties. The Client understands and agrees that the COD delivery service fees under this Agreement are subject to value-added tax (VAT) as required by law.

    5.4 If the Client has any outstanding debts owed to Flash or its group companies, including but not limited to Flash Money Co., Ltd. ("the Creditor"), the Client agrees and consents to Flash withholding all or part of the COD amount collected through the COD service to settle the outstanding debt with the Creditor. Flash will promptly repay the withheld amounts to the Creditor, and the Client will be deemed to have settled their outstanding debt on the date of the deduction.

Terms and Conditions for Cash on Delivery (COD) Parcel Delivery Services for Recipients

Flash Express Co., Ltd. (the “Company”) hereby informs recipients of parcels through the Cash on Delivery (COD) service that, 

in accordance with the Announcement of the Contract Committee regarding the control of delivery service providers offering 

COD services as businesses managing items in evidence of COD payments, B.E. 2567, issued under the Consumer Protection 

Act B.E. 2522, COD delivery services are classified as businesses subject to controlled documentation for payment evidence

 (“COD Control Law”). This announcement will be effective as from 3 October 2024.

As a result, the Company, as a delivery service provider, is required to comply with the above announcement. This will necessitate 

changes to the terms and conditions related to COD services. The changes will cover all procedures, including the issuance of 

payment receipts, parcel delivery, refund processes, parcel return requests, and consumer rights and obligations in case of issues 

or complaints, as outlined in these terms and conditions.

The Company recommends you review the updated terms and conditions as required by law. If you continue to use the COD service, 

it shall be deemed that you accept and acknowledge all changes. Should you have any questions or need further clarification, 

please contact the Company’s customer service via the channels provided on the Company’s website or application.

1. General Provisions

1.1 You consent to receive the payment evidence for COD services (the “Payment Evidence”) issued by the Company in electronic form. 

The Company will send the Payment Evidence via email or SMS based on the information you have registered or provided. 

This electronic Payment Evidence will be legally valid and considered equivalent to a paper document. 

If you wish to receive the Payment Evidence in a paper form, you may request it through the channels provided by the Company, 

such as customer service centers, the Company’s website, or other designated channels.

1.2 In case you are unable to personally receive the parcel and authorize someone else to do so on your behalf (“Representative”), 

the Company shall deem that person as your authorized representative with full rights and authority to act on your behalf, including 

receiving the parcel, inspecting the goods, signing the delivery confirmation, rejecting the parcel, or requesting a return. You will be 

responsible for all actions taken by the Representative, regardless of whether such a representative has been officially authorized or not.

2. Rights to Inspect Goods in the Parcel

2.1 You and/or your Representative have the right to open and inspect the goods in the parcel in the presence of the Company’s delivery 

personnel. According to the COD Control Law, you are entitled to open only the external packaging of the parcel to inspect the Goods within. 

However, you are not permitted to test the Goods or engage in any other actions of a similar nature. In cases where the Goods are 

wrapped in plastic or other materials from the factory or place of production (“Packaging Materials”), you are not allowed to unwrap 

or open such Packaging Materials.

To protect your rights, the Company need to record a video during the inspection, to which you consent. This recording will be stored 

and used in compliance with personal data protection measures and will not be used for purposes beyond addressing complaints or 

fulfilling the Company’s terms.

2.2 After inspecting the goods, you and/or your representative have the right to reject the goods under the following circumstances: 

(1) if you received the goods, you did not order, (2) if the goods do not match your order, or (3) if the goods are defective or damaged. 

The rejection must be made at the time of inspection, in the presence of the delivery personnel. Please inform the Company’s 

staff of the reason for the rejection.

2.3 If you were unable to reject the parcel at the time of delivery and have valid reasons as per section 2.2, you may request a 

return following the procedures in section 3 thereof, within five days from the date of receiving the parcel. You  must  return the 

parcel to the Company according to the prescribed procedures. The Company reserves the right to approve or deny the return 

at its sole discretion.

2.4 If you have received several Goods listed on a single Payment Evidence and wish to return one item, you must return all items 

listed on that Payment Evidence, including any gifts or bonuses received with the purchase. If the return is incomplete, the Company 

reserves the right to reject the return request at its sole discretion. To ensure that the inspection and return process proceeds 

accurately and efficiently, please ensure that the returned items are in their original condition, unused, and accompanied 

by their original packaging and labels.  

3. Parcel Return Procedures and COD Refund Requests

Note: If you ordered the goods via platforms such as Shopee or Lazada etc., please follow the platform’s return policies. 

The procedures outlined herein apply only to purchases made through non-platform channels.

3.1 The recipients must submit a refund request within five days of receiving the parcel through the Flash Express application. 

The registered phone number must match the recipient’s phone number in the system for the refund request to be valid.

3.2 If you are requesting a refund, you must attach all required documents as specified by the Company. In the event that the 

Company considers any required documents to be incomplete, the Company reserves the right to reject the return request. 

Required documents include:

(1) A copy of the recipient’s national ID card with a certified true copy statement, specifying "For refund of parcel number 

THXXXXXXXXXXX only" (name on ID and bank account must match).

(2) A copy of the recipient’s bank account book, with a certified true copy statement specifying "For refund of parcel number 

THXXXXXXXXXXX only.

(3) Evidence related to parcels or goods is separated into three cases as follows:

(3.1) In the case of receiving the goods that did not order:

3.1.1 Proof of the product order, including product images and details of the ordered product.

3.1.2 Video evidence of the unboxing and images of the packaging, subject to the following conditions:

• The video must clearly show the parcel number on the packaging.

• The video must show all sides and angles of the packaging, with no signs of tampering or opening.

• The video must display the product contained within the packaging.

• Photos of the received product from all angles and sides.

(3.2) In the case of receiving the goods that do not match an order:

3.2.1 Video evidence of the unboxing:

• The video must clearly show the parcel number on the packaging.

• The video must show all sides and angles of the packaging, with no signs of tampering or opening.

• The video must display the product contained within the packaging.

• Photos of the received product from all angles and sides.

(3.3) In the case of defective or damaged goods:

3.3.1 Video evidence of the unboxing:

• The video must clearly show the parcel number on the packaging.

• The video must show all sides and angles of the packaging, with no signs of tampering or opening.

• The video must display the product contained within the packaging.

• Photos of the received product from all angles and sides.

(4) Other documents as requested by the Company.

3.3 If, upon review, the Company determines that the submitted evidence is incomplete or unclear, the recipient must 

provide additional evidence within 5 days from the date of the refund request. Failure to do so within the specified timeframe 

will result in the Company reserving the right to reject the refund request in all cases.

3.4 If the review results in an "Approved Refund", the recipient must return the parcel within 3 days from the date the 

Company notifies them of the result. Failure to return the parcel within this 3-day period will result in the Company 

reserving the right to deny the refund.

3.5 If the review results in a "Refund Not Approved", the Company will transfer the COD back to the sender under 

the conditions specified by the Company.

Deduction of COD for facilitating the Client’s debts settlement

If the Client has any outstanding debt owed to FLASH and/or its affiliates, including but not limited to Flash Money Co., Ltd. (the “Creditor”), the Client hereby irrevocably agrees and consents FLASH to deduct any or all of the money collected from the COD service to repay such outstanding debt to the Creditor. FLASH shall immediately repay the deducted money to the Creditor. Once the Creditor receives the money, it shall be deemed that the Client has already paid the outstanding debt to the Creditor.

Subject to the terms and conditions stipulated in this clause, the Client agrees and acknowledges that Flash is solely a service provider for facilitating transactions by deducting funds received from COD service, either in full or in part, for the purpose of paying outstanding debts to the Creditor as instructed by the Client. It shall not be deemed that Flash is acting as a bank, financial institution, financial service provider, trustee, custodian, or Client's fund manager. In the event of any problems arising from the deduction thereof and thereunder, the Client agrees to contact Flash's group companies and/or resolve the matter by itself, and Flash shall have no liability therefor whatsoever.

Parcel inspected by Government agency

1. All parcels must be complied with all laws and regulations, including the Customs rules.

2. We reserve the right to open and investigate a parcel without prior notice. If the parcel is considered as dangerous or illegal goods.

3. In case of Police officer, Government agency or Customs officer have an attention to open and inspect the parcel, we must strictly comply with the instructions of the inspector.The company reserves the right to interpret unopened and unchecked packages.

4. According to Clause 3, In case of Police officer, Government agency or a Customs officer have an attention to open and inspect the parcel, we reserve the right according to following details:

           a. Flash Express will not responsible for any damage or uncontrollable situation that might impact the parcel during inspection process.

           b. For a parcel which is inspected,the parcels will not cover by Freight Insurance Policy. 

           c. For a parcel which is inspected or seize by Police officer, Government agency or Customs officer, A customer must contact to Officer directly in order to provide the information to get the rights of parcel by themselves.

           d. For The customer who want Flash Express  to ship the parcel after the officer release the parcel, such customer has to re-booking and pay transportation charges again, after that Flash will go to pick up parcel from Officer and deliver to Destination.

Regulations Law and jurisdictions

These terms and conditions are regulation and construed in accordance with Thai law. The conflict are arising from the service between users and flash express services under governed by the Thai court.

The amendment of revise

Flash Express maybe change these terms and conditions. From time to time for various reasons Which includes to improve the company's practices to comply with the Flash service changes and comply with relevant law of company. By using the service, users are agreement to these terms and conditions of use.

Legal Application and Dispute Resolution

1. Taking into account the interests of Flash Express, in addition to the laws prescribed by Thailand, those who have contradictions with Flash Express within the scope of these articles will be sanctioned by the courts of the local state, and the perpetrators shall unconditionally accept the legal trial sanctions

2. The final interpretation right of this agreement belongs to Flash Express.